Refund policy

Refund and Replacement Policy

Welcome to Worthwrap Mobile Skins! We appreciate your trust in our products and services. Please read our Refund and Replacement Policy carefully before placing an order.

1. Refund Policy

Worthwrap Mobile Skins does not offer refunds. We only provide replacements in cases where a product different from the one ordered has been delivered, subject to the conditions mentioned in this policy.

2. Replacement Eligibility – Wrong Product Delivered Only

Replacements are provided strictly in cases where the customer receives a product different from the one ordered.

  • If you receive a different product from the one you ordered, you may request a replacement.

  • A clear, continuous unboxing video is mandatory to process any replacement request.

  • The unboxing video must clearly show the unopened package, the opening of the package, and the product received.

  • Replacement requests without a valid unboxing video will not be accepted.

  • Requests must be submitted within 48 hours of delivery.

Please note that replacements are not available for reasons such as a change of mind, personal preferences, design dissatisfaction, incorrect selection while ordering, or any other reason apart from receiving a wrong product.

3. How to Request a Replacement

If you have received the wrong product, please follow these steps:

  • Contact us on WhatsApp at +91 93722 92223 within 48 hours of delivery for faster assistance.

  • Alternatively, email us at worthwrap.in@gmail.com.

  • Share your order number, a clear unboxing video, and photos of the product received.

  • Our support team will review the evidence and guide you through the replacement process, if your request is eligible.

4. Replacement Conditions

To be eligible for a replacement:

  • The product received must be different from the product ordered.

  • A valid unboxing video must be provided.

  • The request must be raised within 48 hours of delivery.

  • The product and packaging must be retained until the request has been reviewed.

  • The replacement will be processed only after verification and approval by our support team.

5. Shipping Costs

If a replacement request is approved due to the delivery of a wrong product, Worthwrap will cover the applicable shipping costs for returning the incorrect product, if required, and sending the replacement.

6. Order Cancellation and Modifications

Once an order has been placed, cancellations are not permitted. Customers may request modifications within 24 hours of placing the order. All modification requests are subject to order processing status and approval.

For faster assistance with order modifications, contact us on WhatsApp at +91 93722 92223.

7. Contact Us

For all replacement requests and customer support queries, we recommend contacting us through WhatsApp for faster assistance.

Our support team will review eligible requests according to the terms outlined in this policy.

Thank you for shopping with Worthwrap Mobile Skins!